Complaints about an electricity licensee

The Electricity Regulatory Authority takes complaints about the licensees it regulates — Bhutan Power Corporation, the generating companies, and everyone else holding an electricity licence. You do not need an account.

Complainant

Your name

Phone

One of the two is enough. Without either, ERA has no way to tell you what came of this.

Someone is acting on my behalf

Respondent (The party against whom the complaint is filed)

Who is the complaint about?

What is it about?

Consumer or meter number

Describe the issue in one line

In one line

When it happened

Where

When

General Requirement

1. Have you reached out to the party before submitting the complaint to ERA? Please tick the box.

Section 18 requires it: ERA takes a dispute only where they did not respond within 7 days, or did not settle it within a month.

(a) Yes, but dissatisfied with the response(b) Yes, no action(c) No

2. Has the complaint been filed with any other similar adjudicating body in the Kingdom of Bhutan? If so, please specify.

Section 21(4) — ERA cannot take a matter already pending elsewhere.

3. Details of the Complaint: Provide a clear description of the facts of the event and any claims made:

4. Evidence Supporting the Complaint: Tick the type(s) of evidence submitted:(a) Documents(b) Videos(c) Photos(d) Others specify

Attach the evidence

Accepted: .pdf,.jpg,.jpeg,.png,.doc,.docx,.mp4,.mov

Ticking a type says what exists; attaching it puts it on the case file.

I hereby declare that the information provided in this dispute form is true and accurate to the best of my knowledge, and any false information may result in the dismissal of my dispute and liability for any negative consequences.Further, I consent to the processing of my dispute in accordance with the Dispute Settlement Rules and Regulations of the ERA, and commit to cooperating fully throughout the resolution process.

Take up the matter with the licensee first where you can — ERA looks at what they did about it. Keep the reference you are given: with the email or phone you leave, it is how you check what is happening.